The House of Representatives has directed the chief executives of MTN, Airtel, Globacom, Mafab Communications and other telecom operators to attend a hearing on October 28 to answer questions about declining service quality.
The session is scheduled for 2 p.m. in Hearing Room 447 at the National Assembly’s New Building in Abuja. The companies are also expected to submit relevant records and explain the causes of network disruptions affecting customers and businesses nationwide.
The summons followed a hearing by the House Ad Hoc Committee investigating telecommunications services. Members considered motions from Reps. Sunday Umeha and Afam Ogene, noting that some operators—including MTN Nigeria and Mafab Communications—had missed previous invitations.
The committee has asked the Nigerian Communications Commission (NCC) to ensure the companies comply. It warned that executives who do not attend may face further legal action, including arrest summonses.
Committee chairman Rep. Olumide Osoba said reliable telecommunications are vital to Nigeria’s economy. Beyond calls and internet access, network services support everyday commercial activity, including Point of Sale transactions.
Osoba said the investigation was launched in response to repeated complaints from subscribers. He criticised operators for sending junior representatives or offering excuses instead of having their chief executives appear before lawmakers. The committee wants the company heads to account for their performance and explain how they plan to improve service.
Rep. Ibe Osonwa also faulted the operators’ absence, saying companies that earn revenue in Nigeria should be prepared to answer questions about services that affect the public. He added that the House would ensure the inquiry proceeds.
The NCC has been asked to secure the executives’ attendance and make sure they bring the requested documents to the October 28 hearing.
Unreliable Connections Take a Toll on Everyday Work
Poor network service is more than an inconvenience for many subscribers.
For anyone whose work depends on being online, repeated disruptions can affect productivity, delay deadlines and add unnecessary stress.
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