Due to poor service quality in January 2026, some MTN customers have started to receive airtime credits from the telecom provider.
Notifications like “Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026” were sent to impacted users, according to messages obtained by PUNCH Online. I am grateful for your patience.
Subscribers did, however, confirm that the amount varies; some received N20, others N91, and still others received higher credits, like N341.
Additionally, it was unclear at first whether all MTN customers impacted by the service interruption had started to get the reimbursement.
The move comes after previous regulatory action mandating telecom companies to respond to complaints about subpar network performance and adhere to quality-of-service requirements, including paying impacted customers as needed.
In order to improve service quality throughout its coverage areas, MTN had previously stated that it would adhere to regulatory requirements and keep investing in network upgrades.
It was still unclear how many subscribers were impacted overall and what the compensation criteria were.
This is a commendable move by MTN, demonstrating their commitment to customer satisfaction and accountability. By offering airtime compensation, they are acknowledging the inconvenience caused and taking steps to restore trust and goodwill among their subscribers. Such actions set a positive precedent for improved service quality and customer care in the telecommunications industry.
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Rose Ajieh
