Lufthansa Faces Backlash for Offloading 45 Passengers in Abuja

Lufthansa Airlines is facing intense scrutiny after offloading 45 passengers from its Abuja-Frankfurt flight on July 23, 2025, due to safety concerns over the damaged runway at Nnamdi Azikiwe International Airport. The passengers were accommodated at the Abuja Continental Hotel and rescheduled for flights on July 27, 2025.

Key Facts:

• Reason for Offloading: Lufthansa claimed the decision was due to a large hole at one end of the airport’s 3,610-meter runway, which reduced the available runway length for departing aircraft.
• Contrasting Views: However, the Federal Airports Authority of Nigeria (FAAN) disputed Lufthansa’s reasoning, stating that other international carriers with similar wide-body aircraft operated safely on the same runway without incident.
• Passenger Experience: Passengers described the offloading process as chaotic, with some boarding the flight without their checked luggage due to time constraints.
• Compensation: Lufthansa paid for the hotel accommodations for the offloaded passengers until their rescheduled flight on July 27.

Reactions:

• Industry Analysts: Aviation professionals believe Lufthansa may have made an operational miscalculation, despite receiving a notice about the runway repairs.
• Passengers: Many passengers were frustrated, with some considering a class-action lawsuit against Lufthansa due to the disruption of their travel plans.

Investigation:

• FAAN’s Role: The incident highlights the need for effective communication and collaboration between airlines and airport authorities to ensure safe and efficient operations.
• Lufthansa’s Response: The airline’s handling of the situation has raised questions about its operational planning and passenger management.