Following widespread complaints about a sudden 200% increase in the price of its popular 15GB data bundle, MTN has publicly apologized to its customers.
The price hike, which will see internet subscribers pay N6,000 for a 15GB weekly data plan—a 200% increase from the previous N2,000—took many customers by surprise and sparked outrage on social media on Wednesday.
In a message posted on social media on Thursday, MTN acknowledged the frustration of its customers in an informal, conversational tone and attempted to address the growing discontent among users who had grown accustomed to the previously offered affordable rates.
The message read, “To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.
“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”
MTN continued the apology by urging customers not to stay angry saying, “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
They should not only seek for our forgiveness but do the needful immediately so that we all can be happy.
Live with Purpose, Love with Passion. Remember to be happy
One ❤️❤️❤️
Rose Ajieh
